How to Create New Service Request in IndusInd Bank?

IndusInd Bank is one of the best private banks that are operating in India. And I have an account with them so far I have not faced any big issues with the account. But whenever I faced any small issues, the customer support team was very efficient and helpful in solving my issues. And in case you are facing any issues then you can create new service request in IndusInd Bank.

Basically, when you create a new request the support team of the bank will read your request. And when we submit a written request it is easy for the support team to understand the same as well. While you are creating a new request you should make sure of two things. The first one is the subject should be very clear. And the second thing is you need to explain the problem being faced in an understandable language.

Steps to Create New Service Request in IndusInd Bank

IndusInd Bank Service Request

There is no need to follow any offline method or visit the home branch of the bank. You can raise a new request using the official mobile banking app and the internet banking service of the bank. (IndusNet) But in this guide, I have explained how you can use internet banking for this matter.

Steps to Create New Service Reques in IndusInd Bank:
  1. Visit the official website of IndusInd Bank.
  2. Click on the “Login” button.
  3. Enter your username, password, and click on the “Sign In” button.
  4. Click on “Customer Service”.
  5. Under the Service Request section click on “New Service Request”.
  6. Select your bank account number or credit card number from the drop-down menu.
  7. Type the subject of your request.
  8. Explain in detail the issue you are facing in the space provided below the subject.
  9. Click on the “Submit” button to raise your request.

How to Track Service Requests?

You can call the customer care of the bank on 18602677777 and speak with the customer care executive of the bank. He or she will assist you with the current status of your request. But if you don’t want to call then you can do it online as well. Follow the instructions given below for that matter.

Steps to Check Status of Service Request in IndusInd Bank:
  1. Login to your IndusInd Bank internet banking account.
  2. Click on “Customer Service”.
  3. Under the Service, Requests section select the time period.
  4. Select the type of your service request using the drop-down menu.
  5. Click on the “Retrieve” button.


While explaining your issue you have to make sure that you don’t share any of your passwords, PIN number, debit card number, or OTP in the form. Please make it very sure it is not at all recommend or encouraged to share such sensitive information. And the bank officials will never ask you to provide such details of your bank account.

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