How to Change Mobile Number in Axis Bank?

There was a time when people used to open the bank account just to deposit their earnings and savings. Now the time has changed and the total banking style of the people has also seen an incredible change. However, even in today’s date, the primary concept of the bank account is to deposit our money to keep it safe. But now this thing comes with strings attached. These days along with this primary reason we have got many secondary reasons to have a bank account. In this article, I will tell you how to change the mobile number in Axis Bank.

To change your mobile number in Axis Bank visit any of the Axis Bank ATMs near your location. Insert your ATM Card, enter your PIN number. Choose “Mobile Number Update” from the ATM Screen. Select “Update” option. Enter your new mobile number, re-enter the same and tap on “Confirm.”

Axis Bank is one of the known names in the banking industry. This bank was previously known as UTI Bank. In case if you have observed the IFSC Codes of many Axis Bank branches start with the term UTI. I will be telling you more about the bank in the further part of this article. Here when I say changing the mobile number. I am talking about changing your Axis Bank Account’s Registered Mobile Number. There are multiple methods that can be used by you to change mobile number in Axis Bank account.

About Axis Bank

These days it is very important to know about the bank where we hold our bank account. And this is because of the stability issues which the private sector banks in India have. You should choose the bank very wisely so that your deposits are totally safe.

Do you know the biggest difference which we can see between the private sector bank and a public sector bank in India?

The two major differences are the customer-first approach and the interest rates which we can get on various types of deposits. The deposit can be a Savings Bank Account, Fixed Deposit, Recurring Deposit, etc.

If you want to experience the customer-first thing then you have to open a bank account in a private sector bank. Because it is an open secret that the customers have more value and respect in private sector banks. But when you compare the same with the public sector banks then you don’t find yourself that important for the bank officials.

I am not the only person who is telling this and I am very sure you might have felt this difference in personal as well. When we enter a private sector bank like Axis Bank or IDFC FIRST Bank for example. The way the bank officials will welcome and talk to us is totally different. And at the same time if you enter a public sector bank you won’t feel that there.

The second thing which attracts people to the banks in India is the interest rates. The private sector banks (some of them) offer good interest rates to your savings account when compared to that of the public sector banks.

Here I would like to quote the name of IDFC FIRST Bank. You can earn up to 7% p.a for your savings bank account. This is more than what many other public sector banks offer on the fixed deposits. But there is a catch in this and that is you will earn up to 7% p.a. only when you have a balance of more than Rs. 1,00,000. But they offer an assured rate of 6.5%.

But we Indians have trust issues with the private sector banks. And this is quite obvious when we see what is going on in the Indian Banking Industry. We all know what happened with the Yes Bank, such incidents lead to diminishing the trust of people of the private banking sector of India.

Here I would like to tell you one thing and that is I am not recommending any of the banks. I am just sharing the facts of the private sector and public sector banks in India. We have discussed enough things about the Indian banking sector. Now let us check out information about Axis Bank.

About Axis Bank

Axis Bank Logo

Head Office Address Axis Bank Limited, ‘Trishul’,
3rd Floor, Opp. Samartheshwar Temple, Near Law Garden, Ellisbridge, Ahmedabad – 380 006
Type of Bank Private
Founded 1993
Products Retail banking, corporate banking, investment banking, mortgage loans, private banking, wealth management, credit cards, finance and insurance
Managing Director (2019) Amitabh Chaudhry
Chairman (2019) Shri Rakesh Makhija
Number of Employees 61,940
Revenue (2019) ₹ 681 billion
Operating Income (2019) ₹ 190 billion
Net Income (2019) ₹ 46.77 billion
Total Assets (2019) ₹8.00997 trillion
Customer Care Phone Number 1860 419 5555
Customer Care E-Mail ID (Principal Nodal Officer) [email protected]

What is the Registered Mobile Number in Axis Bank?

What is the Registered Mobile Number in Axis Bank?

Before we start with the procedure to change mobile number in Axis Bank. It is important for us to know what exactly is this registered mobile number in Axis Bank. So let me explain it to you.

This is the mobile number that was given by you to the Axis Bank while you were opening the bank account with them. The mobile number is a very important part of your KYC details. (Know your Customer)

And it is mandatory for you to submit this detail to the bank. If you don’t do it then you won’t be able to open the bank account with Axis Bank. Not only the Axis Bank but many other banks in India also do not allow their customers to open a bank account without having the mobile number submitted.

It is not like people don’t have access to a mobile number. Almost everyone in India has access to the mobile number. And if we look into the facts then there are more number of SIM Cards issued in our country than the population of India.

But some people don’t want the bank to know their mobile number. Sounds weird right? But yes, there are some people of this kind.

There are chances that some of the very old bank accounts which were opened in 1990 to 2005 which might not have a mobile number registered to them. But if when we are talking about recent bank accounts then it is nearly impossible to have a bank account opened without a registered mobile number.

If you want me to explain to you the registered mobile number in simple words. Then let me do it for you. This is the mobile number which is used by the bank to communicate with the account holder. All the SMS alerts of the bank will be sent to this number only.

Why Axis Bank Needs your Mobile Number?

Why Axis Bank Needs your Mobile Number?

The main reason why Axis Bank requires your number is to communicate with you. When I say communicate I am not talking about the casual messages that we need to our friends and family. Of course, the Axis Bank will wish you on your birthday by sending you a birthday SMS. But this is not the primary reason why the banks take your mobile number.

There are many reasons for the banks to do this and I have listed some of them below.

  • This is Mandatory.
  • To alert you about the transactions.
  • For promotional purposes.
  • Sending NET SECURE Code.
  • And to send the OTP to you.

This is Mandatory

The process of taking the mobile number as the KYC details is compulsory for the bank. And when it is mandatory the banks have to abide by it. Without the mobile number, it is believed that the bank account is not KYC compliant. And as we all know that the account which is not KYC complaint will be kept on hold by the bank or they will be having restrictions on the transactions that can be done.

Alerting you About Your Transactions. (SMS Alerts)

This is one of the important features very account holder expects from his or her bank. And that is to receive the SMS alert whenever a transaction takes place in the bank account.

With the help of the SMS alerts, we can keep ourselves aware of the things happening in our bank account. So when we see any kind of activities or transactions happening in our bank account. We can immediately take action to stop those transactions.

Like, say if you have a credit card of Axis Bank. And you have not used your credit card in a while so you have not received any kind of SMS alert about your credit card.

But then suddenly you will receive an SMS from Axis Banking telling you that your credit card has been used to make a payment of Rs. 10,000.

This transaction not authorized by you. But still, your credit card has been used. In such a case you can immediately get to know about this and can block your credit card. Later you can request the replacement of your card and you can change the credit card PIN number.

And in the case, you don’t maintain the monthly average balance in Axis Bank. Then you will see consolidated account charges deduction in your account. Even the alerts regarding the monthly average balance will be sent to you on your mobile number.

For Promotional Purpose

I have observed that Axis Bank does not use the mobile number of their customers to do much promotion. You won’t be receiving any regular promotional messages from the bank. But this can happen sometimes you may not receive any such message for more than 3 months. But this is one of the uses of the registered mobile number done by the bank. And that is the reason why I am mentioning this here in this article.

Sending NET SECURE Code

Normally other banks use different types of passwords when the customer is willing to change the profile details. Different types of passwords like say login password, profile password, and transaction password. But in the case of Axis Bank if you not to change something very important in your bank account then you will receive the NET SECURE code on your registered mobile number.

Let me quote an example for you.

Assume that you are trying to login to your bank account from an unusual location (IP Address) or say from a different device. The official internet banking website of the bank will ask you to enter the NET SECURE Code. You will be receiving the NET SECURE Code on your registered mobile number as soon as you try to log in.

This is just an example, there are many other situations like say you want to change your date of birth in Axis Bank, etc.

To Send OTP to You

OTP is the biggest tool which the banks are currently using to keep their customer’s accounts safe. This is also called as the 2-factor authentication.

This means even if you have entered the login password right. You will be asked to enter the OTP sent to your registered mobile number. However, Axis Bank is not depending on the one-time password alone, they have the NET SECURE Code too which we just discussed.

Methods to Change Mobile Number in Axis Bank

Steps to Change Mobile Number in Axis Bank

There are multiple methods that you can follow to change mobile number Axis Bank. I have mentioned all the methods. Some of them are online and some are offline. You can choose the best one for you to change mobile number in Axis Bank.

Steps to Change Mobile Number in Axis Bank Using ATM Machine

You can easily change your registered mobile number by using your Axis Bank ATM Card or Debit Card. But make sure that you are using the debit card which is mapped to your bank account. You can not change your mobile number using the debit card of another Axis Bank account. The other thing is your debit card should be activated and used before.

This change can be done to your bank account only from the ATM Machine of Axis Bank. You can not use the ATM machine of another bank to make this change. So make sure that you visit the ATM Center of the Axis Bank only.

If there is an Axis Bank ATM Machine in your area then that’s good to use. In case there no ATM then you can visit any of the Axis Bank branches you can easily find the ATM machine there.

Steps to Change Registered Mobile Number Using ATM Machine:
  1. Visit the Axis Bank ATM Machine which is near to your location.
  2. Insert your ATM Card or Debit Card into the machine.
  3. Enter your 4 digits PIN number.
  4. Select the Change Mobile Number option from the ATM screen.
  5. Enter your new mobile number.
  6. Re-enter your new mobile number and tap on the confirm button.

This is the best method to change your Axis Bank Account’s registered mobile number. So I highly recommend you to follow this method to make the change. And once you have done with the above-mentioned steps your mobile number will be changed within 2 working days. But in 90% of the cases, your mobile number will be updated before the end of the day.

Steps to Change Mobile Number in Axis Bank by Visiting Home Branch

If you are unable to change your registered mobile number using the ATM Card. Then you can follow this method to change it. But in this method, you have to personally visit the home branch of the bank and interact with the bank officials in the bank. Further information is as mentioned below.

Steps to Change Registered Mobile Number by Visiting Home Branch:
  1. Visit the bank’s branch and ask for an Axis Bank mobile number change form.
  2. Fill the form with all the details asked in the form such as your account number etc.
  3. Mention your new mobile number.
  4. Check the details and make your signature on the form.
  5. And finally, submit the form to the bank officials.

If you are away from your Axis Bank home branch. You might be living in other cities, in this case, you can visit any of the branches of the Axis Bank in your city. They will be happy to help you with the mobile number change.

Note: Some of the websites online are instructing Axis Bank account holders to change their mobile number using internet banking. But there is no option in internet banking to change the mobile number.

Once you have downloaded the form you will take a print out of the form and fill it. You can use the duly filled and signed request form to change the number.


These are the two methods which you can use to change mobile number in Axis Bank. I hope you are clear with all the details which are mentioned in this article. If you have any kind of doubts then you can comment down below. And in case you want to get assisted quickly then I recommend you call the customer care of Axis Bank. You can call the customer care on the toll-free number: 1860 419 5555 and talk to the customer care executive.

FAQ: Frequently Asked Questions

How can I change my mobile number in Axis Bank Online?

There is no way to change your Axis Bank mobile number online. You can do it by visiting your home branch and by using your Axis Bank ATM Card.

Will Axis Bank Charge me to Change Mobile number?

No, the bank will not charge you to change your mobile number. This will be done free of cost.

How to Change Axis Bank Mobile Number in ATM machine?

To change your mobile number Insert your ATM card into the ATM machine → Enter your 4 digits ATM PIN Number → Select Mobile Number Registration → Enter your Mobile Number → Re-enter your Mobile Number → Click on Confirm Button.